Professionally Speaking

Professionally Speaking has continually provided Telephone Answering Service solutions utilizing the latest in messaging technology coupled with an experienced and courteous staff of professionals.

Founded and managed by a Retired Registered Nurse Rose Nigro. Professionally Speaking is a medically exclusive answering service, which has served the needs of the Long Island, New York Medical Community since 1987.

How We Serve You

How We Serve You

During our twenty-five years of operation, my staff and I have had the privilege to work with the two of the largest Health Care Systems on Long Island, as well as, multi-disciplinary teams and one physician practices. Professionally Speaking’s operators are always at work…holidays, weekends and in all kinds of weather. I am extremely proud to say, thanks to my caring, dedicated staff, proactive management and a robust operating system, during HURRICANE SANDY, we were here and working for all our clients large and small.

We would be happy to answer any of your questions, address any concerns and tell you how we can tailor our service to meet your office’s needs.

Rosalia L Nigro, RN (retired)
President & CEO

Services

Specially Trained Operators with 24/7 Supervision

  1. Thoughtful, capable and medically-literate operators.
  2. High ratio of operators to clients.
  3. With auto-answer, all calls are answered by the first ring.
  4. Ongoing In-Service is used to introduce new clients and to reinforce policy & procedures.
  5. One-on-one orientation for all new operators.

Individual Attention to Each Client's Needs

  1. All accounts are programmed according to our client’s specifications.
  2. We work closely with you and your office to ensure a smooth transition to our service.

Custom Designed Computerized Telephone Answering Service System

  1. Assures rapid processing of all incoming calls.
  2. Assures rapid delivery and dispatch of all messages.
  3. Permits custom designed accounts and message forms.
  4. Generates detailed reports on client usage and operator performance.

Policy And Procedures

  1. All Policies and Procedures are documented in Employee Manuals.
  2. Clearly written policies assure consistent call management.

Emergency Preparedness

  1. An uninterruptible power source (UPS) protects all messages, data and our Operating system.
  2. An automatic emergency generator is in place in the event of a prolonged power failure.
  3. Redundant telephone company and internet connectivity.
  4. Co-Locations and Remote Operators at the ready in case of site evacuation.
  5. Disaster Recovery Procedures are documented and practiced.

HIPAA Compliance

  1. We have been a paperless answering service for 20 years.
  2. We operate in a HIPAA/HiTrust Compliant Environment.
  3. Our operating system is HIPAA/HiTrust Compliant.
  4. Our messages are encrypted and stored for 8 years.
  5. We require Business Associates Agreements from all of our clients.
  6. As part of new staff orientation HIPAA Training is done tested and retested yearly.
  7. All dispatching must be HIPAA/HiTrust compliant.
  8. We are on Track for third party SOC II HIPAA/HiTrust Certification.

  1. Thoughtful, capable and medically-literate operators.
  2. High ratio of operators to clients.
  3. With auto-answer, all calls are answered by the first ring.
  4. Ongoing In-Service is used to introduce new clients and to reinforce policy & procedures.
  5. One-on-one orientation for all new operators.

  1. All accounts are programmed according to our client’s specifications.
  2. We work closely with you and your office to ensure a smooth transition to our service.

  1. Assures rapid processing of all incoming calls.
  2. Assures rapid delivery and dispatch of all messages.
  3. Permits custom designed accounts and message forms.
  4. Generates detailed reports on client usage and operator performance.

  1. All Policies and Procedures are documented in Employee Manuals.
  2. Clearly written policies assure consistent call management.

  1. An uninterruptible power source (UPS) protects all messages, data and our Operating system.
  2. An automatic emergency generator is in place in the event of a prolonged power failure.
  3. Redundant telephone company and internet connectivity.
  4. Co-Locations and Remote Operators at the ready in case of site evacuation.
  5. Disaster Recovery Procedures are documented and practiced.

  1. We have been a paperless answering service for 20 years.
  2. We operate in a HIPAA/HiTrust Compliant Environment.
  3. Our operating system is HIPAA/HiTrust Compliant.
  4. Our messages are encrypted and stored for 8 years.
  5. We require Business Associates Agreements from all of our clients.
  6. As part of new staff orientation HIPAA Training is done tested and retested yearly.
  7. All dispatching must be HIPAA/HiTrust compliant.
  8. We are on Track for third party SOC II HIPAA/HiTrust Certification.

Career Opportunities

Professionally Speaking has enjoyed steady growth since our founding in 1987. We are frequently looking for qualified candidates to fill new positions. We give priority to those candidates who have experience in the medical field and are bilingual. Excellent communication and computer skills are required.

Candidates train in our office and then have the option of working from home. In order to provide uninterrupted service to our clients during intense weather or any other emergencies we also allow our employees the option of working from home.

We offer competitive salaries, Paid Time Off, Health Insurance Options, and a Matching 401K. Whether you choose to work remotely from home or in one of our offices, you will be part of a dynamic and supportive team!

Apply Today!
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